WASHINGTON, DC

Digital Project Manager

Description
Insomniac Design is a global digital agency headquartered in Washington D.C., with offices in London, Bucharest and Chisinau.  We’re an agile, determined and innovative team organized by functional areas of expertise — Creative, Technology, Strategy, and Management. We specialize in human-centered design with deep focus on design thinking and digital transformation. 

The Digital Project Manager is responsible for managing day-to-day client accounts and internal project teams. This role reports to the Account Director and is focused on excellence in delivery — to ensure accounts and projects run smoothly, achieve the highest creative and technical standards, and get results. Success is gauged by the overall quality of work, client happiness, and internal team satisfaction. 
 
This role at Insomniac is the main point of contact on numerous assigned accounts and manages project timelines, reviews, communications, deliverables, and milestones. They’re able to set clear expectations with our clients and teams —  calmly and effectively navigating challenges as they arise — and communicate effectively to delegate and guide project roles across the team. The Project Manager is trusted by the client and Insomniac teams to steer the project based on a creative and technical vision co-developed with Insomniac leadership. In addition to ownership of the project delivery, the Project Manager is expected to develop and maintain a deep understanding of the project as it aligns with the client’s business objectives. They are the point-person for knowledge and answers for both client and Insomniac team members.
 
In collaboration with the Account Director and leadership team, the person in this role will devise and execute an approach to project and account management that is efficient, strategic, successful, and leads to the growth and retention of client relationships. The role is remote eligible, with a preference towards candidates in the DMV area as we maintain a hybrid office structure. 

Responsibilities
  • Project Management: Daily management of project schedules, scopes of work, tasks, and deliverables.
  • Account Management: Day-to-day ownership of assigned accounts, client relationships and communications, and internal project teams and processes.
  • Workflow Prioritization: Ability to balance competing requests and client expectations.
  • Set Expectations Effectively: Set and communicate external expectations effectively with clients, (ex.: scope, goals, timelines) and maintain positive relationships with client contacts.
  • Internal Communication: Coordinate between Insomniac senior leadership and project teams.
  • Quality Control: Guide and support internal project teams (ex.: project schedules, role clarity, deliverables management). Overall responsibility for quality control and consistency of project deliverables, as well as client and team satisfaction.
  • Business Development Support: Maintain and grow accounts, working with Insomniac Design leadership to build upon business, client, and account health.
  • Documentation Onwership: Efficiently produce and maintain processes, communications, and requirements documentation throughout the project lifecycle to ensure all stakeholders and internal team members are informed of project parameters, milestones and deliverables status.
Skills & Experience
  • 5-7+ years experience in digital project management and strategy, with agency- or client-facing experience preferred. Account management experience is a plus.
  • Excellent people and communication skills with ability to write clear, well-constructed internal and client communications.
  • Proficient understanding of the most recent web, software, and digital development practices (ex.: agile/scrum, UX strategy, data & analytics). Knowledge and understanding of additional creative and technical projects (ex.: branding, print/collateral development, integrated/digital campaigns is a plus).
  • High-energy personality who’s excited to manage and work with teams and clients.
  • Proactive and self-starting work ethic, with the ability to plan for what's next and take initiative to be one step ahead of the needs of the project.
  • Flexibility in their approach to collaboration and the ability to adapt to meet the needs of a global portfolio of clients across a diverse industry set.
  • Strategy-savvy with an eye for smart and effective approaches to digital products and marketing.
  • Problem solver who resolves conflicts elegantly and effectively.
  • Highly organized and detail-oriented.
Applicant Eligibility:
Please note, only candidates who are US citizens or able to work on a permanent basis without visa sponsorship are eligible to apply. No recruiters or staffing agencies please.

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