Digital Project Manager

Insomniac Design is a global digital agency headquartered in Washington D.C., with offices in London, Bucharest and Chisinau.  We’re an agile, determined and innovative team organized by functional areas of expertise — Creative, Technology, Strategy, and Management. We specialize in human-centered design with deep focus on design thinking and digital transformation. 

The Digital Project Manager is responsible for managing day-to-day client accounts and internal project teams. This person is focused on excellence in delivery — to ensure accounts and projects run smoothly, achieve the highest creative standards, and get results. Success in this role is gauged by overall quality of work, client happiness and internal team satisfaction. 

This person is the main client point of contact on their accounts, and works with Insomniac Design teams to manage project timelines, reviews, deliverables and approvals. They’re able to clearly set expectations with our clients and teams —  calmly and effectively navigating the challenges inherent to client, agency, and creative work — and communicate effectively internally and externally to delegate and guide project roles across the team. 
  • Project Management: Day-to-day management of project schedules, tasks, and deliverables.
  • Account Management: Day-to-day accounts, client relationships, and internalteams.
  • Workflow Prioritization: Ability to balance competing requests and client expectations.
  • Set Expectations Effectively: Set external expectations effectively with clients, (ex. - scope, goals, timelines) and maintain positive relationships with client contacts.
  • Internal Communication: Coordinate between Insomniac senior leadership and project teams.
  • Quality Control: Guide and support internal project teams (ex. — project schedules, role clarity, deliverables management). Overall responsibility for quality control and consistency of project deliverables, as well as client and team satisfaction.
  • Biz Dev Support: Maintain and grow accounts, working with Insomniac Design leadership to build upon business, client and account health.
Skills & Experience
  • 3-5+ years experience in digital project management and strategy.
  • Excellent people and communication skills with ability to write clear, well-constructed internal and client communications.
  • Proficient understanding of the most recent web, digital, and social media practices (ex. — agile / scrum, content strategy, data & analytics).
  • High-energy personality who’s excited to manage and work with teams and clients.
  • Strategy-savvy with an eye for smart and effective digital marketing approaches.
  • Problem solver who resolves conflicts elegantly and effectively.
  • Highly organized and detail oriented.
Applicant Eligibility:
Please note, only candidates who are US citizens or able to work on a permanent basis without visa sponsorship are eligible to apply. No recruiters or staffing agencies please.


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